GENERAL CONDITIONS OF SALE

Article 1. Identification of the Seller

Les petits choux de Bruxelles

Géraldine d’Aillières

Rue Renier Chalon, 34 - 1050 Brussels (Belgium)

Business number : 0647.872.106

Tel : 0032 (0)473 64 62 85 (from ç am to 5 pm from Monday to Friday (excluding public holidays)

Mail : geraldine@lespetitschouxdebruxelles.com

Website : lespetitschouxdebruxelles.com

Hosting provider : OVH

Photo credit: Focus Pocus

Article 2. Preambule 

These general terms and conditions (hereinafter, the "General Conditions of Sale") apply to distance sales and govern the contractual relations between the customer, understood as any natural person aged at least 18 years acting for purposes which Do not come within the scope of its commercial, industrial, artisanal or liberal activity (hereinafter the "Client") and Les petits choux de Bruxelles (hereinafter the "Seller").

All Customers are invited to carefully read the General Conditions of Sale before placing an order with the Seller on this site. The placing of an order automatically and automatically entails full and unconditional acceptance by the Customer of these General Conditions of Sale, which prevail over any other version and any provisions contained in any other documents (prospectuses, catalogs, etc.) emanating from Of the Seller, which have only indicative value.

The Seller reserves the right to modify the General Conditions of Sale at any time without notice. The conditions applicable to each order are those in effect at the time of placing the order. The General Conditions of Sale are accessible at any time on the website of the Seller: www.lespetitschouxdebruxelles.com (hereinafter the "Site") and are communicable to the Customer by simple request by email.

Article 3. Products - Order

When registering his / her personal data in the "my account" section, the Customer must ensure the accuracy and completeness of all the data and information he provides. The Seller cannot be held responsible for the consequences linked to an error in the wording of the Customer's contact details (in particular, the inability to deliver the product).

The products concerned by the General Conditions of Sale are the products marketed by the Seller and presented on the Site currently at www.lespetitschouxdebruxelles.com and on all the internet pages associated with this Site (hereinafter the "Products" ). The Products are described accurately by text and one or more photographs. Customer acknowledges and agrees that color rendering may vary by computer.

Furthermore, in the case of customizable products and made to order, the Customer is informed that the presentations made on the Site are given for information only and do not bind the Seller.

Only the orders accepted and validated by the Seller, in writing, engage him effectively.

Once the order has been validated and payment has been received, in accordance with Article 6, no cancellation of the order will be possible, subject to the right of withdrawal where applicable, in accordance with Article 9.

When the Customer makes an order, the actual price for this purchase corresponds to the price in effect at the time of the order.

Article 4. Price

The prices of the Products are expressed in euros, including all taxes. Prices do not include postage. However, they include the price of the Products, the handling, packaging and labeling costs of the Products. The prices applicable are those in force at the date of acceptance of the order by the Seller.

Article 5. Shipping Charges

The shipping costs are the responsibility of the Customer and vary according to the total amount of the order and the country of destination. They are calculated and indicated during the payment steps. The shipping costs are offered from 200 euros of purchases for metropolitan France and Belgium only and for a single place of delivery. If your country of destination is not listed, please write to geraldine@lespetitschouxdebruxelles.com.

For delivery outside the European Union, the Customer will have to pay custom duties and other taxes due on the occasion of the importation of the Products in the country of the place of delivery. The formalities relating thereto are also the exclusive responsibility of the Customer unless otherwise indicated. 

Article 6. Means of payment 

To settle your order, the Customer can pay by bank transfer or credit card. Online payments are fully secured with the Hipay payment solution. The validation of the order by the Customer entails acceptance of the terms and conditions of settlement. The date of validation of the order corresponds to the date of payment by credit card online, provided that the payment is accepted and validated by our information system. Once the payment has been received, the Seller sends a confirmation email to the Customer and will proceed to the delivery of his order, in accordance with article 7 below.

Article 7. Delivery and Deadlines

Deliveries are made according to available stocks and in order of receipt of orders. The Products are available as long as they are visible on the Site unless mentioning explicitly their unavailability.

The Seller shall ensure that orders are processed as soon as possible. Delivery times are however indicative and without any obligation. Under no circumstances may their excesses give rise to deduction or damages for the benefit of the Customer, or even a cancellation of the order for the benefit of the Customer. In addition, in the event of delay due to force majeure, as defined in Article 10, the Seller may extend the delivery time without compensation of any kind whatsoever to be paid to the Client, withholding or cancellation On the understanding that the Seller will keep the Customer fully informed of the occurrence of a case of force majeure and will inform him of the date of delivery as soon as he becomes aware of it.

In the event that the order has not been delivered within 30 days of receipt of the payment of the order by the Seller, the Customer is invited to contact him in order to check the status of the order. In such case, an additional period of time appropriate to the circumstances will be granted to the Seller to effect the delivery of the Products. In the absence of delivery within the said further period, the Customer shall have the right to cancel the order, provided that he cannot claim any indemnity of any kind whatsoever in respect of such termination, delay The Customer has terminated the order in accordance with the provisions of this Article as a definitive transaction in accordance with the provisions of Articles 2044 to 2058 of the Civil Code.

The Seller cannot be held responsible for the loss or deterioration of the order during its delivery by the delivery services chosen by the Customer, in particular in the case of consignments made by La Poste by delivery without signature, which are under exclusive responsibility client. The Seller shall not be liable for any consequential damages arising from late delivery or non-delivery by the carrier.

Article 8. Delivery and/or non-conformity of the Products

The Products are shipped under the responsibility of the Seller and the carrier chosen by the Customer. It is the responsibility of the Customer, upon receipt of the Products, to verify the contents and the condition, and to issue any reservations or claims that appear justified (Product missing in relation to the delivery note, Damaged Products, color error, omission...).

If the Products delivered are not in conformity in nature or in quality to the indications mentioned in the confirmation email of the order, the Customer must formulate his complaints within 2 working days following the date of delivery. Any claims made after this deadline will be rejected. This complaint will be made by e-mail to the email address specified in article 1.

Items returned must not be worn, stained, washed or labeled, and sent by registered mail to the mailing address referred to in section 1.

The Customer must specify the invoice number, the number of the delivery note, the references and quantities of the products ordered and any products delivered in error (references and quantities).

In case of error or problem of delivery proven, the Seller will propose an exchange; The return costs will be borne by the Seller and sent in the form of a document which the Customer will have to print. The costs of the new delivery shall also be borne by the Seller.

Article 9. Right of Cancellation – Return of Products

9.1.In the case of orders for Non-Custom Products (eg baskets, bars), the Customer has, in accordance with Article VI. 47 of the Code of Economic Law, the possibility of renouncing its purchase, without having to give reasons for its decision, within a period of 14 days from the date of receipt.

In this event, the Customer shall inform the Seller in writing within 14 days of receipt of the Products, of his decision of cancellation either by means of the decision of cancellation  available on the Site or by means of a declaration without Ambiguity clearly setting out the decision to withdraw from the contract. This communication may be made by post or by e-mail to the addresses indicated in article 1. In the latter case, an acknowledgment of receipt is sent by the Seller.

In order to simplify and facilitate the processing of returns of the Products, as well as their possible reimbursement, the Customer is invited to follow the instructions described below:

-       The Products must be accompanied by the sales invoice in such a way as to identify the invoice, specifying whether the return concerns either a return for reimbursement or a return for exchange and, in this case, specify the desired model for the exchange.

-       The Products must be returned in their original packaging, with all accessories supplied, and in their original condition i.e. in perfect condition of resale. The Products must be undamaged, damaged, washed or soiled and with all security labels and seals. The Customer is responsible for the depreciation of the Products resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of these Products. The Customer is also obliged to respect the Products and to handle them with care.

-       The Customer is obliged to return the Products without undue delay and, in any event, at the latest within 14 days of the communication of his decision to withdraw.

-       The exchange and / or refund will be made after receipt of the returned parcel and the validation of the condition of the Products according to the conditions mentioned above. 

The costs of return are borne by the Customer. In the case of an exchange, the Customer will have to pay the new postage. The Seller will make every effort to return the new Products as soon as possible.

In case of loss or deterioration of the returned parcel, the Seller will not be able to refund the order. The Customer must then make a complaint directly to his carrier. 

A confirmation email is sent by the Seller after receipt of the revocation decision and after receipt of the Products.

Within 14 days of notification to the Seller of the Customer's decision to withdraw, all amounts paid will be refunded less the above-mentioned transportation costs and depreciation, if any. The Seller reserves the right to postpone the reimbursement until the actual recovery of the Product.

9.2.As for orders of Customized Products, the Customer cannot undo his purchase. Indeed, in accordance with the provisions of Article VI.53 of the Code of Economic Law, it is the supply of goods made according to the Client's specifications, or clearly personalized which cannot benefit from the right of withdrawal. Customized Products will not be taken back, exchanged, refunded or capitalized. In view of the fact that it is impossible for the Customer to renounce his purchase, the Seller will be at his disposal to answer any questions or questions he may have before placing the order, Cause. The Seller may be contacted by email, telephone or by post at the various addresses mentioned in Article 1.

Article 10. Force majeure    

Force majeure entitles the Seller to cancel the order in whole or in part or to postpone the execution without notice or compensation to the Customer. Are considered as a case of force majeure all situations beyond our control and our will which totally or partially hinder the execution of our obligations.

Article 11. Personal data

11.1. The personal data communicated by the Customer are processed by the Seller only to the extent necessary to process his order and possibly for the purpose of sending a newsletter. They may be communicated by the Seller to third parties, in particular the carrier, only to the extent necessary to process the order.

The Seller undertakes to ensure that the collection and processing of personal data is carried out in accordance with the law of 8 December 1992 on the protection of privacy of the Customer, Processing of personal data. In accordance with this law, the Customer has the right to object, to access, rectify and delete personal data concerning him. This right shall be exercised by sending a letter or an e-mail to the addresses given in Article 1.

11.2. The Site may have recourse to the use of cookies. Cookies are small data files sent by the Site. They are stored by the Client's browser on the computer's hard drive. They have, among other things, the purpose of reporting a previous visit of the Customer to the Site. Cookies may also be used by the Seller in order to personalize the service offered to the Customer. The Customer retains the option to refuse cookies by configuring its Internet browser.

Article 12. Intellectual property 

The Products offered by the Seller are original creations which benefit from the protection of the intellectual property according to the Belgian and European laws. Any copying or infringement of any creation, article or order, as well as any unauthorized reproduction or use of the designs, illustrations, photographs and texts resulting from the Site and the Products that are marketed there or even only presented are strictly prohibited and will be subject Appropriate prosecution.

Article 13. Nullity

The nullity or invalidity of any of these provisions does not lead to the invalidity of the other provisions which remain perfectly valid.

Article 14. Renunciation

The act that one of the parties to not take advantage of a neglect by the other party to any obligation referred to in these General Terms and Conditions of Sale cannot be interpreted in the future as a waiver of the obligation in question.

Article 15. Applicable Law – Relevant courts

These General Conditions of Sale are subject to Belgian law. All disputes relating to the validity, execution or interpretation of the General Conditions of Sale or any order in general will be the exclusive jurisdiction of the French-speaking courts of the judicial district of Brussels.